Matt Miles is the Director of North America Retail at Diebold Nixdorf, where he works closely with grocers to reimagine and modernize the in‑store experience through modular, open retail platforms. With more than 20 years in retail technology, Matt brings deep, hands-on experience shaping the future of store operations—from self-service ecosystems to scalable, intelligent infrastructure that supports long-term innovation.

Before joining Diebold Nixdorf, Matt held leadership roles at IBM, Toshiba Global Commerce Solutions, and Omnico Group, partnering with some of the world’s largest retailers on complex transformation initiatives. His work has focused on helping grocers elevate customer experiences, reduce operational friction and shrink, and build resilient store environments that evolve with changing shopper expectations.

A recognized voice in grocery and retail transformation, Matt is known for translating emerging technology into practical, actionable strategies. He regularly shares insights on how retailers can innovate with confidence—modernizing today while laying the groundwork for the store of tomorrow.