Welcome coffee & networking.

A visionary look at how digital, data, and technology are being unified to create seamless omnichannel experiences for shoppers. More information coming soon.

Retailers are pouring money into AI, but much of that investment is invisible—or irrelevant—to actual shoppers. This session digs into the gap between where grocery tech budgets are going (from personalization engines to in‑store “wow” tech) and what truly drives consumer behavior, like switching grocers or channels. RETHINK Retail will walk through fresh data on consumer expectations in grocery, highlight where AI-led initiatives have failed to move the needle, and showcase the plays that do change loyalty and basket size. The presentation will cover a simple framework for evaluating AI projects through a consumer-impact lens, case examples from grocery and adjacent retail, and practical questions CIOs/CTOs can use to pressure-test their current roadmap.

Beth Brickel will unveil exclusive data from the latest annual benchmark study, focusing on how Canadian grocers are balancing automation with the "human element".

Details coming soon.

Details coming soon.

A high-level discussion on navigating enterprise-wide modernization, featuring leadership from Canada's top grocery chains.